FAQs

At UNRSRVD Beauty, we're dedicated to ensuring that your experience with our brand is as empowering and seamless as possible. To assist you in navigating your journey with us, we've compiled a list of frequently asked questions. Our FAQs page is designed to provide you with quick answers and insights into our brand, products, and services.

If you have any additional inquiries or need further assistance, our dedicated customer support team is just a click away. We're here to help you embrace your unique beauty, celebrate individuality, and find the perfect fit with UNRSRVD Beauty.

Explore the FAQs below to discover more about our brand and how we can empower you in your personal growth and style journey.

Frequently Asked Questions

About Us

What is UNRSRVD Beauty?

  • UNRSRVD Beauty is a brand that offers a unique blend of fashion, beauty products, and personal growth resources designed to inspire self-confidence, empower women, and celebrate individuality.

How can I stay updated with UNRSRVD Beauty news and promotions?

  • To stay informed about our latest products, promotions, and empowering content, we recommend subscribing to our Newsletter and following us on our social media profiles @unrsrvdbeauty.

Ordering & Shipping

How can I place an order?

  • To place an order, simply browse our collection, select the products you love, and add them to your cart. When you're ready, click on the cart icon and proceed to checkout. Follow the steps to finalise your order.

Do you ship internationally?

  • Yes, we offer international shipping to reach customers worldwide. You can check if we deliver to your location during the checkout process or for specific shipping information and rates, please refer to our Shipping & Returns page.

How long does it take to receive my order?

  • Delivery times may vary based on your location. Generally, orders are processed within 1-3 business days, and shipping times can range from 3-10 business days depending on your shipping address.

How can I track my order?

  • To track your order, please visit our Order Tracking page and enter your order details. You will receive tracking information once your order is shipped.

Returns & Exchanges

What is your return policy?

  • We want you to be completely satisfied with your purchase. If you're not, you can return unused and unworn items within 30 days of delivery for a full refund. Please refer to our Shipping & Returns page for more details.

How can I request an exchange?

  • If you'd like to exchange an item for a different size or colour, please visit our exchange policy​ page for more details.

Sizing

How can I determine my size?

  • We have a comprehensive Size Guide to help you find the perfect fit for our clothing. If you have any further questions or need personalised guidance, feel free to reach out to our support team.

What if I receive the wrong size?

  • We strive to ensure that you receive the correct size. In the rare event that you receive the wrong size, please contact our customer support for assistance. We will make it right for you.

Personalised Products

What personalised products do you offer?

  • At UNRSRVD Beauty, we offer a range of personalised products, including personalised phone cases, customised tote bags, and more. These items can be tailored to reflect your unique style and individuality.

How can I find and order personalised products?

  • Simply browse our website and look for items labelled as "Personalise" or "Customise." Click on these products to access our customisation tool, where you can add your personal touch, such as selecting colours, adding text, or uploading your own designs.

Payment

What payment methods do you accept?

  • We accept various payment methods, including major credit cards, debit cards, and PayPal to ensure a secure and convenient shopping experience.

Contact & Support

How can I contact your customer support team?

  • If you have any questions, concerns, or need assistance, please reach out to our customer support team. We are here to help and will get back to you as soon as possible.

Can I request a custom order or inquire about collaborations?

  • Absolutely! We welcome custom order inquiries and collaboration proposals. Please contact our support team, and we will be happy to discuss the details.

If you have any other questions or need further assistance, do not hesitate to contact us. Your satisfaction is our priority, and we are here to make your shopping experience as enjoyable as possible.